What makes a commercial water job different

A burst pipe in a house usually affects one family. The same failure in a commercial building can affect several businesses, shared walls and common areas, electrical rooms, elevators and stock kept at floor level. Drying may need to happen around business hours, tenants or customers.

The source also varies more. Common commercial water problems in Cheyenne include frozen and burst supply lines during cold snaps, failed water heaters in mechanical rooms, roof and parapet leaks after snow and wind, fire sprinkler discharges, appliance and HVAC condensate leaks, and ground water entering lower levels after heavy rain.

When you call, say what kind of building it is, roughly how large the wet area is, and whether business operations are still running in the space. That helps the contractor plan the right equipment and crew size.

What to ask before work starts

A commercial job deserves a few extra questions on the first call:

  • Does the contractor handle commercial properties, and have they worked on a building like yours (office, retail, restaurant, warehouse, multi-unit)?
  • Can work be staged so part of the building stays open?
  • How will they document the damage and the drying progress for your records and your insurance claim?
  • Who is your point of contact during the job?

Confirm scope, timing and price directly with the contractor before any work begins. This referral service does not set or guarantee any of those.

Safety comes before cleanup

Keep people out of standing water, especially near outlets, panels and equipment. Do not run building electrical systems in wet areas. If water is near a gas appliance or you smell gas, leave the building and call the utility first. Ready.gov's flood guidance applies to commercial buildings the same as homes: never walk or drive through moving floodwater.

If the water source is a pipe and the shutoff is safely reachable, closing it limits the damage. If reaching it means walking through water, wait for help instead.

Related services

Depending on where the water went, the job may involve water removal and extraction for standing water, flood cleanup when the water came from outside, water mitigation to limit further damage, or basement water removal for lower levels. You can also check the coverage area or reach us through the contact page.

Frequently asked questions: commercial water damage

Do the contractors you connect us with work on commercial buildings?

We connect callers with independent local restoration contractors. Tell the call handler it is a commercial property and describe the building; confirm the contractor's commercial experience and scope directly before work begins.

Can our business stay open during drying?

Often part of a building can keep operating while another part dries, but that depends on the water source, the affected systems and safety. Ask the contractor to plan around your operations - never stay in unsafe wet areas to keep a door open.

Will there be documentation for insurance?

Ask the contractor what they document: photos, moisture readings and drying logs are common in the industry, but what you receive depends on the provider. Confirm it on the first call if your insurer will ask for records.

How fast can someone come?

We do not promise arrival times. Calls are answered day or night, and the contractor confirms timing with you directly.

Is there a charge for calling?

Calling the line costs nothing. The contractor quotes the work itself before anything begins.

Commercial water damage line for Cheyenne: describe the building and the wet areas, and confirm scope with the contractor.

Call (307) 624-9563

This website is a referral service. We connect callers with independent local restoration contractors. Availability, scope, timing and price are confirmed with the contractor before work begins.